Online Guide

Here you will find the answers you are looking for.

Deliveries

  • What are the shipping costs and destinations?

    Shipping to mainland Portugal is free for purchases over €40.
    For purchases below this amount, the shipping cost is €4 for delivery to a home/work address and to DPD Pick Up Points. Delivery to Code Stores costs €2.
    Shipping is free to the Azores and Madeira for orders of €50 or more. For purchases below this amount, the shipping cost is €9.
    Shipping to China costs €50.

  • How long does it take to deliver my order?

    Depending on your location and after we receive your payment, we estimate that your order will be dispatched in approximately 4-7 working days.
    Delivery times always depend on product availability, your location in relation to the store, and the time of year. The times indicated correspond to average times achieved under normal circumstances. During holiday periods or special campaigns, these times may be exceeded. Please check your customer area for more information after placing your order.

    Note: this version says the order will be dispatched in 4-7 working days ("expedir"), whereas the earlier text said delivered 4-7 working days after dispatch ("entregar... após expedição"). The meaning is different, so make sure this is the wording you want on the site.

    For China, the medium estimated delivery is 20 — 25 days.

Returns

  • How/when can I return a product?

    To return a product purchased online at code.pt, you must first log in to your customer area and fill in the return form. In it, you can choose to be refunded via the same payment method or to receive a voucher (to be used on a future online purchase). This step is essential to identify the order. If you have not correctly registered the return in your customer area, upon receipt of the return at our facilities we will only issue a voucher for exclusive use in the online store.

    2ND PREPARE YOUR RETURN BOX
    The second step is to place your products in the original packaging in which you received your CODE order, or in a similar cardboard box in good condition, adding the RETURN INFORMATION form together with your items. Place the products you wish to return and seal the box well with tape. Stick on the Return label, which contains the barcode and which you received inside the box of your order. When sending, make sure the box does not contain any third-party data, stickers or other materials from previous shipments.

    3RD CHOOSE THE MOST CONVENIENT RETURN METHOD FOR YOU
    You have two free methods to return your order: return at a DPD Pick Up point or delivery to one of the physical CODE stores available on the online form. You are entitled to one free return per order. If you wish to return more than one product from the same order in separate returns, you may only do so by your own means and at your own cost.

    • RETURN AT PICK UP POINTS: You can return your order at a DPD Pick Up Point. Use the label by sticking it on the packaging and drop off the return at the Pick Up Point of your choice.
    • RETURN IN A PHYSICAL STORE: Valid only in the physical stores identified in the online form in the customer area.
    • OWN MEANS: If you prefer, you can send your return by your own means. In this case, the shipping cost will be borne by the customer and the parcel must be sent to: "Departamento Online CODE — Avenida 1º de Maio, nº 1666 — 4485-105 Fajozes, Vila do Conde, Portugal"

    Returned items are the customer's responsibility until they reach us, so please make sure they are well packed, correctly addressed and cannot be damaged during transport. We are not responsible for any items returned to us by mistake. If we are able to locate such items (which is not always possible) and you would like them to be sent back to you, the respective delivery cost will be charged to you. The refund or voucher issue will only be processed after the order is received by the company and its conformity is verified.
    These terms apply only to purchases made in the online store code.pt.
    If you need help completing your return, please contact CODE Customer Service by email at apoioaocliente@code.pt, or by phone at +351 229 774 204. Customer Service is available on working days, Monday to Friday, from 9am to 6pm (GMT).

    Notes on the Portuguese source text, in case you want to fix it there too:

    • The first step has no "1º" heading, while steps 2 and 3 do, so the numbering looks incomplete.
    • "apenas apenas" is duplicated in "Estes termos aplicam-se apenas apenas às compras...".
    • "ou por para o +351..." has a stray "por" (it should be "ou para o +351...").

    For other countries, the return is at your own expense.

  • Return conditions

    To return a product, you must log in to your customer area and fill in the form. In it, you can choose to be refunded via the same payment method or to receive a voucher. In the latter case, you can use the value of the return for a future purchase. Returns are only accepted within a maximum of 14 days (consecutive) from receipt of your order. Exchanges are not carried out in the online store; if you wish to exchange a product for another, you must make the return and then purchase the item you want.
    Returns are not accepted for: underwear, masks, earrings, perfumes with opened packaging; bath towels; personalised or modified items; items sold sealed; swimwear; paper bags; gift wrapping bags.

    The return can only be accepted if it complies with the following rules:

    • Products must not have been washed or used;
    • Products must retain all their original characteristics and appearance, and the packaging must not be damaged or marked;
    • Products must be complete with all accessories and all the parts that make them up, and with their respective identification tags intact and attached to the product as originally supplied.
      Any return must also comply with the remaining provisions of our terms and conditions.

    We do not accept returns outside the period mentioned. If you attempt to make a return after that date, we accept no responsibility for it and we may have to send it back to your address and charge the respective delivery costs.
    Returned items are the customer's responsibility until they reach us, so please make sure they are well packed, correctly addressed and cannot be damaged during transport. We are not responsible for any items returned to us by mistake. If we are able to locate the items (which is not always possible) and you would like them to be sent back to you, the respective delivery cost will be charged to you. The refund / voucher issue will only be processed after the order is received at the company's address and its conformity is verified.
    If you encounter any difficulty in returning your order in good time, you must contact us immediately in writing, before the end of the period, via the Customer Service email.


CODE Gift Card

  • What are CODE Gift Cards?

    A CODE Gift Card is an electronic payment method that you can use to make purchases exclusively in the CODE online store. When you buy your CODE Gift Card, you will receive a unique code by email that you can use to make purchases in the CODE online store or send as a gift to someone else.

  • How can I use the Gift Cards?

    You can use your Gift Card for a purchase for yourself or send it as a gift to someone else. To redeem the value of the Gift Card you have purchased, simply enter the Gift Card code at online checkout, and the amount is deducted automatically. If your purchase does not use the full amount available on the Gift Card, keep the code and use it on a future purchase.

  • What if I lose the email with my Gift Card?

    If you lose the email with your Gift Card, please send us an email at apoioaocliente@code.pt and we will resend your gift card with its current balance. This option is only available if you send the email from the same email address that was used for the purchase and provide the identification details requested by Customer Service.

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